Underwriting Assistant supporting operational underwriting processes at Tokio Marine. Responsible for documentation checks and system updates in a hybrid work environment.
About the role
- Underwriting Assistant supporting the Healthcare Medical Malpractice underwriting team in various capacities. Responsible for accurate risk documentation, policy issuance, and underwriting workflow efficiency.
Responsibilities
- Assist underwriters in the evaluation and processing of medical malpractice submissions, renewals, endorsements, and non-renewals
- Prepare underwriting files by gathering applications, loss runs, credentialing information, contracts, and exposure data
- Enter and maintain accurate risk, policy, and exposure data in underwriting and policy administration systems
- Prepare policy documentation, binders, endorsements, certificates of insurance, and policy issuance materials
- Process policy changes, cancellations, reinstatements, and renewals in a timely and accurate manner
- Coordinate with internal teams (operations, compliance, claims, actuarial) to resolve policy-related issues
- Track critical underwriting deadlines and maintain renewal and submission pipelines
- Serve as a point of contact for brokers and internal partners for administrative underwriting inquiries
- Request and follow up on missing information from brokers or insureds
- Provide professional and timely responses to routine questions regarding policies and documentation
- Support underwriting workflow efficiency through accurate data entry, documentation, and tracking
- Assist with operational reporting, audits, and quality assurance reviews
- Identify opportunities for process improvement within underwriting operations
Requirements
- High school diploma or equivalent; associate’s or bachelor’s degree preferred
- Experience in insurance, underwriting support, or policy administration (healthcare or professional liability preferred)
- Basic understanding of insurance principles and policy structures
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a deadline-driven environment
- Experience with medical malpractice or healthcare professional liability products
- Familiarity with underwriting or policy administration systems
- Exposure to healthcare provider risk profiles (e.g., physicians, allied health, hospitals, clinics)
- Progress toward or interest in insurance designations (e.g., CPCU,AU)
- Experience in underwriting operations.
- Experience in the insurance industry.
- Excellent written and verbal communication skills
- Strong data entry accuracy and document management ability
- Analytical mindset with the ability to summarize underwriting information
- Customer-service orientation with internal and external stakeholders
- Proficiency in Microsoft Office (Excel, Word, Outlook); underwriting systems experience a plus
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
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