Business Analyst enhancing Global Complaints Management System at AIG by ensuring platform stability. Leading data design strategies and collaborating with business leaders for optimal performance.
About the role
- Senior IT Business Analyst working for a leading insurance company. Focusing on business needs, inspiring creativity in transformation and technology initiatives.
Responsibilities
- Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs
- Anticipate future challenges and opportunities to deliver long-term value
- Analyse and challenge business problems, opportunities and needs to drive out what’s really needed
- Understand the business and technology vision and strategy to prioritise and align key outcomes
- Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value
- Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes
- Lead and deliver analysis activities, including breaking down complex business problems into manageable components
- Define and document functional and non-functional requirements
- Develop process maps and target operating models to enhance clarity and efficiency
- Support the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination
- Partner with Architects or Development teams to produce appropriate design specifications
- Continuously review and assess solution delivery to ensure it will meet business requirements
- Embrace, challenge and evolve standards and practices around ways of working
- Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
- Balance and prioritize workload, escalating conflicting demands where necessary
- Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation
Requirements
- Proven experience as a senior business analyst or in a similar strategic role
- Strong ability to support stakeholders through change initiatives
- Insurance industry experience with a deep understanding of its challenges and opportunities
- Excellent communication skills and a collaborative mindset
- Strong proactive problem-solving ability
- Empathetic approach to understanding and addressing customer needs
- Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity
- Capable of fostering a culture of learning and applying new insights
- Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures
- Expertise in defining business analysis approaches for complex programs and projects
- Able to maintain impartiality and provide balanced perspectives
- Proactive in identifying potential issues and taking preventative or corrective action
- Self-driven, with a strong sense of urgency and focus on delivering results
- Experience mentoring, coaching, and developing members of an analysis team
- Experience working in Agile or DevOps environments
- A relevant professional qualification is highly desirable.
Benefits
- Flexible parental leave for both parents
- Wellbeing initiatives and benefits offer flexibility
- Employee network groups that support and empower a diverse workforce
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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