Due Diligence Analyst supporting complex program for Combatant Command. Research and analysis efforts in a Joint and or DoD environment with a TS security clearance.
About the role
- Managing General Insurance complaints and external disputes for QBE’s External Dispute Resolution team. Ensuring fair outcomes while engaging with AFCA and internal stakeholders.
Responsibilities
- Exercise a wide range of skills as part of QBE’s dispute resolution process with customers at the forefront
- Manage a portfolio of complaints in accordance with QBE’s complaints management process
- Conduct detailed investigations, including analysis of policies, legislation, evidence and expert reports
- Engage collaboratively with internal and external stakeholders, including customers, claims teams and underwriters
- Identify systemic drivers of customer dissatisfaction and contribute to recommendations for process, product and service improvements
- Ensure all complaints and disputes are handled in line with organisational standards, legal obligations and regulatory requirements
Requirements
- Extensive experience in a similar technical role within Claims, Legal, Product or Underwriting
- A strong insurance or legal background, with a solid understanding of risk, compliance and policy interpretation
- Working knowledge of AFCA requirements, including complaint handling approaches, conciliations, fees and determinations (for external disputes)
- Demonstrated experience managing external dispute resolution or complex complaints end‑to‑end
- Strong written and verbal communication skills, with the ability to negotiate, influence and build trusted stakeholder relationships
- Excellent time management and resolution focused, with the ability to work effectively while maintaining empathy and a customer‑first mindset
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
MH
Integrated Air & Missile Defense Planning Specialist at HII providing mission assurance and strategic planning support for defense operations. Engaging in operational planning, exercise coordination, and coalition integration.
Insurance Agency Owner generating financial stability and impacting customer lives at American Family Insurance. Responsible for management, sales, growth, and building a team.
Senior Associate delivering high - quality external audits across public and private sectors at PwC. Collaborating with clients and mentoring junior staff in a values - led environment.
Dealer Floor Plan - Insurance Expert partnering with dealerships to tailor insurance solutions for commercial vehicles. Responsible for ensuring compliance and enhancing service offerings in the insurance program.
Agent(e) en assurance de dommages pour iA, conseillant les clients en assurance automobile et habitation. Établissant la confiance et collaborant avec l'équipe dans un environnement dynamique.
Analista de Seguros RE I at Equipe Corretora managing corporate insurance programs and negotiating with insurers. Pursuing customized solutions for clients’ specific needs in a hybrid work environment.
Insurance Manager leading the administration and delivery of insurance functions at Torbay Council. Engaging with departments to ensure effective insurance services and advice.
Insurance Specialist providing consultative insurance guidance and acting as an experienced insurance agent. Collaborating across business lines to meet member financial planning needs in North Carolina.
Account Handler providing office - based support to Account Executive for client portfolios at the UK’s largest independent insurance broker. Ensuring smooth running, maintaining client relationships, and responding to queries in Manchester.