Claims Risk and Performance Manager at QBE responsible for claims risk strategy and performance optimization. Leading data-driven initiatives to improve claims outcomes and resilience in insurance.
Responsibilities
Drive the Claims Risk & Resilience (CRR) strategy and roadmap, ensuring claims‑led risk intelligence is embedded into decision‑making
Develop and maintain risk intelligence and tools that inform prevention and mitigation strategies throughout insurance lifecycle
Optimize claims‑led Fraud, Waste & Abuse (FWA) detection using data and technology
Manage external investigation panels, ensuring the right investigative capability is available
Set and drive claims performance targets and actions
Drive cost containment strategies to mitigate severity
Detect, manage claims‑related incidents
Own Asia Advisory Board (AAB) reporting, ensuring insight quality
Drive automation, STP and claims modernization initiatives to improve ways of working and claims outcomes
Develop self‑service portfolio insights (e.g. frequency and severity by segment) that allow the business to independently identify loss trends and patterns
Develop clear metrics, alerts and segmentation to guide stakeholders on where deeper portfolio analysis is required
Requirements
Relevant years’ experience in insurance claims, risk, performance, or analytics
Strong cross‑functional experience with Underwriting, Pricing, Actuarial, Finance, and Technology
Proven use of data to drive actions and outcomes
Bachelor’s degree in Insurance, Actuarial Science, Data Analytics, Finance, Business, Risk Management, or a related discipline
Benefits
Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
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