Human Capital Service Centre Associate providing front-facing administrative support for HR processes. Collaborating with HR teams and managing inquiries in a bilingual environment.
Responsibilities
Provide front-facing administrative support to routine questions
Complete inquiries and provide transactional support to HC process firmwide while collaborating with the HR Business Partners
Provide next-level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting
Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and escalations
Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
Prepare and deliver a variety of HCSC communications, including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials
Prepare and review payroll inputs and data loads prior to payroll cutoff
Complete process updates and deliver training to HCSC administrators while providing on-the-job coaching
Requirements
Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and using Alteryx automation solutions
Strong customer-service orientation with the ability to work effectively with stakeholders at all levels
Exceptional attention to detail and experience handling confidential data with discretion, while adhering to internal data-governance processes
Strong communication skills with the ability to consult, build relationships, and facilitate discussions
Excellent verbal, written, organizational, time-management, and listening skills
Ability to review work for accuracy and completeness
Strong judgment, problem-solving skills, and commitment to valuing diverse perspectives with the ability to multitask, manage and deliver competing priorities in a fast-paced environment
Fluency in English and French
Benefits
Comprehensive total rewards package
Flexible work arrangements
Professional development opportunities
Competitive compensation
Employee wellbeing programs
Job title
Human Capital Service Centre Associate, Bilingual FR/EN
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