Training Manager developing and maintaining training programs for ground handling operations. Supporting continuous improvement and compliance while partnering with station leadership and evaluating training effectiveness.
About the role
- L&D Senior Associate supporting learning program implementation in collaboration with local team at PwC. Focused on building meaningful client connections and delivering quality learning solutions.
Responsibilities
- Support the implementation of learning solutions (classroom, elearn, virtual and conferences)
- Support L&D processes using the following technologies and systems such as Cornerstone, Growth Centre, SharePoint Online, PowerBI Dashboards, Talent Link, Workday and Metrics that Matter.
- Collaborate with L&D Managers to review/build storyboards for e learn development using PwC authoring tools – Articulate Rise, Storyline, Descript and Vyond
- Support building any required material for ALL learning solutions (material/media)
- Use PwC brand guidelines for all learning assets to ensure they are brand compliant
- Manage the translation process (as required)
- Generate reports from firm systems and troubleshoot the reporting dashboard environment
- Export/import of data sets into Alteryx workflows and troubleshoot Alteryx workflow errors as needed
- Train end users on new reports and dashboards.
- Review/process invoices (e.g. external training venues) to ensure costs are aligned with budget.
- Manage expectations of the L&D manager(s) and business stakeholders by providing them with regular progress reports on current activities (project plans).
Requirements
- Minimum 3-year successful experience in a corporate environment.
- Experience in delivering or hosting training sessions, live/streaming events or meetings using virtual meeting tools (MS Teams)
- Experience using elearn development tools (Articulate 360, Vyond, Descript) and virtual classroom design.
- Proficiency working with business intelligence software (e.g. Alteryx, Power BI) and other firm tools and technologies (MS Office, Copilot, ChatPwC). Excellent ability to work in Excel is required.
- Ability to use/create Alteryx workflows, Power BI Dashboards and/or other data visualization tools
- Strong relationship building skills and client service mindset with the ability to deal with individuals at all levels in a professional and competent manner.
- Strong project management and coordination skills, including the ability to manage and prioritize multiple projects/competing tasks.
- Demonstrate exceptional attention to detail (in managing/analyzing significant volumes of course, participant and instructor data).
- Agile self-starter and team player with a demonstrated ability to apply good judgment, innovate, problem solve, be creative and make recommendations to situations requiring interpretation.
- Excellent English verbal and written communication skills, including confidence in drafting letters, e-mails etc., in a clear and concise manner.
- An interest in developing as an L&D Professional.
- Ability to identify efficiencies and improve processes with a focus on continuous improvement and the sharing of best practices.
- Ability to work both independently and within teams working with others at all staff levels.
- Have flexibility and an ability to adapt to changing demands and tight deadlines.
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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