Mechanical Claims Adjuster handling claims calls and documentation to support customers and dealers. Join Protective to help redefine the claims experience for clients during life's uncertainties.
Responsibilities
Handle a large volume of claims calls
Open new claims thoroughly and accurately
Collect and review all claim documents
Verify all requirements have been met
Provide claim status updates
Provide exceptional customer service
Carry out key administrative duties
Perform other related functions as assigned by management
Requirements
Reliable and punctual
Keeps a positive attitude and remains cool under stress
Plan, organize, prioritize, and complete projects and assignments in a timely manner
Detail-oriented, accurate, and highly organized
Displays pride in work
Active listener with the ability to adapt/respond to various types of personalities
Receptive to coaching and development
Interact effectively with associates, management, and internal and external customers
Superior communication skills, both written and verbal
Demonstrate that you can solve customer problems using creative and effective techniques
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
Operate computer hardware and software including Microsoft Office Suite, and specialized software applications
Ability to type at least 40 wpm
Strong 10-key
Strong mathematical aptitude
Proven ability to multi-task and handle interruptions
Ability to work flexible hours
Benefits
Comprehensive health, dental, and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards platform for wellbeing and cash rewards
Job title
Automotive Technician, Service Advisor, Parts Specialist, Mechanical Claims Adjuster
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