Claims Specialist at Voya guiding claimants through FMLA and other leave experiences. Ensuring high service standards and compliance with regulatory requirements in a remote role.
About the role
- Associate Claims Examiner responsible for investigating and resolving low complexity claims for Markel Group. Collaborating with internal teams and participating in training and development programs.
Responsibilities
- Investigate, evaluate, and help resolve claims
- Responsible for the resolution of claims of low complexity and exposure
- Review claim information to determine coverage and recommend appropriate next steps
- Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed
- Adhere to Fair Claims Practices Regulations and claims handling guidelines
- Prepare and distribute claim reports
- Participate fully in training, development programs, and learning opportunities across Claims
- Build strong relationships with internal stakeholders including Underwriting
- Contribute to strong customer relationships by delivering top-notch service
- Support special projects as assigned, learning cross-functional collaboration within Claims
- Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices
- Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT
- Travel to other claim offices and conferences as needed
Requirements
- High school diploma required. Bachelor's degree preferred
- Must have or be eligible to receive claims adjuster license
- Understanding of insurance industry and claims a plus
- Excellent customer service skills
- Excellent written and oral communication skills
- Excellent analytical and problem-solving skills
- Excellent organization and time management skills
- Ability to deliver outstanding customer service to both internal and external customers
- Ability to work collaboratively and in a team environment
- Ability to work autonomously and requiring minimal direction/oversight
- Ability to take initiative and think strategically and creatively
- Strong desire for continuous improvement
- Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)
Benefits
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options
- Optional life, disability, and AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays and floating holidays
- Parental leave
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