Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
About the role
- Technical Support Engineer providing world-class assistance for Progress’ Managed File Transfer products. Requires expertise in software troubleshooting and customer support.
Responsibilities
- Provides technical assistance to evaluators, customers, resellers and Progress employees via various communication options
- Assists with the installation, configuration, use and maintenance of software products
- Follows the processes for technical support workflow
- Diagnoses and explains external hardware and software issues affecting software use
- Provides customers with information about Progress products and resources
- Capable to support new company products with on-the-job training
- Interacts professionally and courteously with all customers and peers
- Maintains confidentiality and sets appropriate expectations for resolutions
- Escalates product issues as necessary
- Logs product defects and feature requests clearly in the corresponding systems
- Reviews product documentation and identifies topics needing improvement
- Responsible for professional self-development by attending training
Requirements
- BS in Computer Science, Computer Information Systems experience, or MS with equivalent experience or degree
- Excellent verbal and written communication skills
- Solid analytical and troubleshooting skills specific to software-related issues
- Strong customer service skills
- Ability to multitask in a fast-paced environment and maintain attention to details
- Knowledge/experience with windows/linux OS administration
- SSL, SSH, Networking, File transfer technologies.
Benefits
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
- 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity, and paternity leave
- Premium Group Medical Insurance for employees and five dependents
- Personal accident insurance coverage
- Life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
- Health club reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
Technical Analyst developing Nutritional Programs for Yara's products in São Lourenço do Oeste/SC. Conducting client visits, training, and support for sales.
Software Engineer at Conduent responsible for developing and maintaining Java applications including testing and debugging. Requires extensive experience in Java/J2EE technologies.
IT team member providing Tier 2 support for technology solutions at Genworth. Managing hardware and software configurations and assisting with application software support.
Senior Microsoft Dynamics 365 Support Engineer providing advanced support for enterprise solutions. Responsibilities include incident resolution and proactive stability improvements in a hybrid role in Hyderabad.
Technician providing VIP support in a hybrid role in Paris. Responsible for audiovisual setup and IT support in a premium environment.
Technical Support Case Handler responsible for managing technical support cases and delivering high - quality technical assistance. Focusing on diagnosing issues, prioritizing workload, and ensuring customer satisfaction through excellent communication.
Technical Support Advisor providing first - class customer service through various communication channels. Handling technical support queries and maintaining high service standards.
Process Support Engineer providing technical support for semiconductor manufacturing in customer - facing environments. Focus on Metal - Package processes with troubleshooting and optimization of semiconductor equipment.