Solutions Engineer supporting global solutions engineering team with demos and technical presentations. Collaborating with partners to customize solutions and facilitate product development based on feedback.
About the role
- Cloud Solutions Engineer supporting Sitefinity Cloud customers with technical on-boarding and support. Collaborating with Tech Support and account teams to resolve issues and drive adoption.
Responsibilities
- Ensure successful technical customer on-boarding by aiding customers in overcoming technical blockers, within product capabilities.
- Work in close cooperation with Tech Support Engineers and customers to analyze problems and to deliver solutions.
- Assists Tech Support Engineers in creating product documentation, demos, and other support resources.
- Assist with the development and maintenance of customer setup automation.
- Own the technical relationship with a portfolio of accounts, and partners with the other members of the account team to define and execute account strategy.
- Act as the customers’ champion inside of Progress.
- Participate in first-level 24/7/365 on-call team for resolving incidents and providing root cause analysis to customers.
- Continuously get acquainted and remain updated of the product inner workings: architecture, components, API, features, documentation
Requirements
- Professional experience as Cloud Solutions Engineer, or experience in DevOps / Software Engineering / Technical Support.
- Experience with agile processes (scrum or others).
- Some experience with IT Audit and Compliance process and tools.
- Demonstrably superb communication and presentation skills.
- Proficient written and verbal English language skills.
- Good understanding of CI/CD tools and principles.
- Familiarity with cloud native design patterns, microservices, and modern web scale architectures.
- Ongoing interest in new technologies and techniques that can improve our products.
- Willingness to learn and a growth mindset may substitute for specific qualifications above.
Benefits
- Employee Stock Purchase Plan Enrollment.
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Cybersecurity Solutions Engineer working with modern security technologies for enterprise clients in Greece. Designing, implementing, and supporting cybersecurity solutions across various domains.
Compensation Solutions Architect designing and maintaining sales compensation plans using SPIFF at Meltwater. Collaborating with various teams to optimize commission calculations and data integrity.
AWS Solutions Architect designing and guiding secure cloud solutions at Broadridge. Collaborating with stakeholders, analyzing systems, and producing architecture documentation.
MSSP Enterprise Solutions Architect at Fortinet shaping managed services for cybersecurity partners in a hybrid role. Driving technology adoption and partnership growth in the MSSP ecosystem.
HR Solutions Consultant integrating Sales and Product at SD Worx, enhancing client relationships and ensuring solution viability. Leading initiatives for tailored payroll and HR solutions in Croatia.
Payment Architect leading the development of a new payment switch for Worldline NZ. Engaging with banks and schemes to ensure compliance and optimization of payment processes.
AI Solutions Engineer at Snorkel AI partnering with research labs to design datasets and improve frontier model performance. Engaging in technical conversations to enhance AI capabilities and interventions.
Staff Solutions Engineer linking BD/Sales and technical teams at BlackSky. Requires strong technical and client - facing skills with experience in geospatial intelligence.
Consultant conducting trainings in data analysis for clients. Responsible for client relationships and identifying new business opportunities.