Employee Relations Manager supporting Fanatics Commerce across multiple jurisdictions. Leading ER case management and policy development in high - growth retail and eCommerce environments.
About the role
- Inside Account Manager supporting sales in the CEE region at Progress. Responsible for customer communication, partner management, and renewal processes.
Responsibilities
- Participates in the process of selling the company’s products and services within the CEE region.
- Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
- Ensures preparation and processing of parts of the renewal pipeline.
- Monitors upcoming license expirations and communicates with customers about renewal options.
- Closely collaborates with colleagues on coordinating and managing the renewal process.
- Supports the development of the partner network and maintains relationships with existing partners.
- Assists in identifying new partners, provides information about products, pricing, and promotional activities.
- Participates in partner marketing initiatives.
- Provides consultations related to products, licensing, and technical questions.
- Responds to customer requests via email and phone and relays relevant feedback to internal teams.
- Monitors product line updates, technology trends, and competitor activities.
- Shares acquired insights with the sales team.
- Maintains accurate and up-to-date records in Salesforce (or another CRM).
- Prepares regular overviews of activities, results, and development of sales opportunities.
- Cooperates with marketing, technical support, finance, and other internal teams.
- Actively participates in team meetings and shares market findings.
Requirements
- Experience in sales, customer support, or partner management
- Ability to communicate effectively by phone and email
- Proficiency with CRM systems (Salesforce is an advantage)
- Strong planning, organizational, and task-completion skills; attention to detail
- English at a communicative level, minimum B2
- Czech or Slovak at a communicative level
- Experience in the IT or SaaS segment (beneficial)
- Experience with renewals and licensing models (beneficial)
- Knowledge of channel sales (beneficial)
- Knowledge of Bulgarian or Polish (beneficial)
Benefits
- Generous remuneration package.
- Employee Stock Purchase Plan Enrollment.
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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