Technical Customer Support Representative resolving customer inquiries and providing portal access support. Responsible for account changes, disputes, and contract administration.
About the role
- IT professional working hybrid in Denver, CO, supporting clients for Proactive Technology Management. Responsibilities include troubleshooting, configuration, and setup of IT systems.
Responsibilities
- Provide ongoing support (access points, firewalls, and switches)
- Set up customer networks (cloud to keyboard)
- Windows server installation
- Configuration maintenance
- Remote troubleshooting of client, as well as on-site when required
- Monday - Friday schedule
- One Saturday per month for the first 18 months
Requirements
- Office 365 and Windows Server experience
- Firewall troubleshooting experience (Sophos, Cisco, Sonicwall, Watchguard)
- Network Setup (installing AP's, switches, and firewalls)
- Knowledge of virtualization and networking
- Bachelor's degree
- Experience in the Medical field is a plus
- IT-related certifications
- MSP Experience
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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