Hybrid Payments Manager

at Plum

• Job title: Payments Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Swift
• Location requirements: Hybrid, Athens, Greece

About the role

• Payments Manager at Plum, responsible for overseeing payment operations and ensuring compliance with regulatory frameworks. Managing a team and optimizing customer payment experiences across various product lines.

Responsibilities

• Develop and manage strategic relationships with payment providers to ensure seamless delivery of solutions that meet customer needs across all payment channels.
• Ensure timely and accurate execution of inbound and outbound payments (e.g., deposits, withdrawals, dividends, fund transfers).
• Ensure adherence to FCA, PSD2, and EMI regulatory requirements.
• Responsible for guiding internal teams with expert recommendations to optimize payment processes and maintain consistency with overall business strategy and regulatory changes.
• Manage relationships with banks, card networks, payment processors, and custodians.
• Identify opportunities to streamline payment workflows and reduce operational risk.
• Drive automation initiatives to enhance scalability and efficiency.
• Responsible for creating payment experiences that balance customer-centric design with operational efficiency and fraud risk management.
• Lead and mentor the payments operations team.
• Foster a culture of accountability, innovation, and continuous improvement.
• Collaborate with product, compliance, and technology teams to design payment solutions aligned with new product launches.

Requirements

• Proven experience in payment operations management within Fintech, banking, or financial services.
• Strong knowledge of EMI regulations, FCA requirements, and PSD2 framework.
• Familiarity with investment products (ISA, GIA, stocks, mutual funds).
• Experience with payment systems (SEPA, Faster Payments, SWIFT, card acquiring).
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication and relationship-building abilities, with the ability to build and sustain strong relationships across internal teams and external stakeholders.
• Leadership experience with the ability to build and motivate high-performing teams.

Benefits

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)