Senior Product Designer focusing on growth for Pleo's self-serve solutions. Designing key user experiences for onboarding and activation to enhance customer engagement.
Responsibilities
Growth at Pleo is about removing the distance between someone discovering Pleo and getting genuine value from it. As a Senior / Staff Product Designer, you'll own the design of our self-serve and activation experiences: the moments that determine whether a new customer gets it, commits to it, and keeps coming back.
You'll work in a highly collaborative pod alongside product, engineering, data science, and content design, moving fast and making evidence-based decisions. This isn't a role about polishing surfaces but about understanding what drives behaviour, designing experiments that test real hypotheses, and shipping work that moves the metrics that matter.
Specifically, you'll:
Own end-to-end design for key PLG surfaces: signup flows, onboarding, in-product activation, freemium-to-paid conversion, and self-serve upgrade experiences.
Shape the design strategy for your area, working from first principles and customer insight.
Partner with data and research to define what success looks like, instrument your work, and close the loop on what you've shipped.
Run and contribute to design experiments: from quick tests on friction points to larger bets on new onboarding models.
Use Pleo's design system (Telescope) fluently and contribute patterns back to it when you spot gaps or opportunities.
Bring content and localisation thinking into your work early. Pleo operates across multiple markets and great activation design works across all of them.
Help raise the quality bar across the team: through critique, clear documentation, and showing what good looks like.
Requirements
Significant experience designing in a PLG or growth context. You've worked on onboarding, activation, self-serve conversion, or freemium flows and you understand the discipline.
A portfolio that demonstrates strong craft and measurable impact. We want to see the thinking behind the work, not just the final screens.
Comfort operating in a highly quantitative environment. You know how to read a funnel, form a hypothesis, and design to test it.
Experience working closely with data science, analytics, and research partners (and knowing when to lean on each).
Strong communication skills and the ability to bring partners along on your design rationale. At Staff level, you're influencing decisions well beyond your immediate team.
A pragmatic instinct for scope and speed. Growth teams move fast. You know how to balance fidelity with velocity.
Comfort with ambiguity. You can define the problem as well as solve it.
You've done things like…
Redesigned a signup or onboarding flow and shipped measurable improvements to activation or conversion rates.
Run a structured design experiment (formed the hypothesis, designed the variants, analysed the results, and decided what to do next).
Worked in a multi-market or multi-locale product and considered localisation as a design constraint from the start.
Identified a structural problem in the user journey and made the case for addressing it at the right level of scope.
Mentored other designers or contributed to how your team thinks about growth design, not just your own output.
Benefits
💳 Your own Pleo card (no more out-of-pocket spending!)
🍜 Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
🏥 Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
🌴 We offer 25 days of holiday + your public holidays
🏠 For our Team, we offer both hybrid and fully remote working options
🏖️ Option to purchase 5 additional days of holiday through a salary sacrifice
❤️🩹 We use MyndUp to give our employees access to free mental health and well-being support with great success so far
👶 Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
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