Customer Success Engineer ensuring adoption and measurable outcomes from DataRobot's GenAI applications. Collaborating with teams to optimize use cases and drive customer satisfaction.
About the role
- Technical Customer Success Manager supporting B2B clients with project assistance and onboarding. Engaging with customers, addressing support inquiries, and enhancing support processes.
Responsibilities
- Project support on equal footing: You manage ongoing customer projects, understand individual requirements, and work together with customers to develop smart solutions.
- Onboarding with foresight: You technically guide our B2B customers through the start-up phase — from system setup and first use to best practices.
- Primary point of contact for our B2B customers: You handle support requests independently via our ticketing system — both technical and functional.
- Shape processes: You actively develop our ticketing system and support processes with a focus on efficiency, user experience, and quality.
- Interface with impact: You are the link between customers, product management, and development.
Requirements
- You are familiar with digital products, ideally SaaS or platform solutions.
- Learning Management Systems are known to you — or you at least bring a strong technical affinity.
- APIs, data flows, configurations — these are not foreign words to you but topics you find exciting.
- Structured, independent, and service-oriented — you keep an overview even when multiple tickets are waiting.
- Clear, professional, and solution-oriented. You communicate confidently with business customers in German and English.
- Initial experience with Salesforce (Service Cloud or similar) is a plus but not required.
- You are fascinated by AI-supported applications and data-driven products.
Benefits
- Varied responsibilities within a motivated team
- Flexible working: Whether from home, the office, or another location — we trust you 100%.
- Modern work environment: Our contemporary office with high-quality equipment combines tasteful design and innovative technology.
- Individual training: Develop your potential with tailored development opportunities and gain exclusive access to learning content from the PINKTUM Inhouse Academy.
- Attractive discounts: Through our Corporate Benefits platform you benefit from exclusive offers and special conditions for products and services.
- Meaningful subsidies: Whether Urban Sports Club, Deutschlandticket, or company pension schemes (BAV), we subsidize several offerings.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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