GMP - Consultant creating GMP - compliant SOPs and risk analyses for pharmaceutical equipment. Collaborating with teams and supporting quality assurance measures in Life Sciences.
About the role
- First Line Support Consultant responsible for customer support on Pinewood.AI's Dealer Management System via various channels. Engage with clients to resolve inquiries and support knowledge development.
Responsibilities
- Providing clients with an excellent customer service via phone, email, and webchat.
- Diagnosing and finding solutions to customer queries in a timely, professional manner.
- Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
- Logging and investigating outstanding tickets.
- Contributing to and helping to develop Pinewood’s internal knowledge base.
- As your knowledge grows, providing support to more junior members of the team.
Requirements
- At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
- Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.
- Strong time management skills with an ability to prioritise your workload.
- A strong attention to detail and ability to think outside of the box.
- A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
- An interest in the IT or Automotive industry.
Benefits
- A competitive starting salary of £25,000 per annum
- 5% stakeholder bonus scheme
- Share scheme
- Hybrid working
- 25 days holiday plus all UK bank holidays
- 4x life assurance
- Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
- Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
- Regular 1-2-1s and career development opportunities
- Free onsite gym (Birmingham)
- Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
- Eyecare vouchers – free eye test and contribution towards prescription glasses
- Regular social events
- Employee recognition and awards**
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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