Manager leading eDiscovery project execution and team supervision in Kroll’s India - based delivery team. Responsibilities include workload management, stakeholder communication, and workflow optimization.
About the role
- SOC Manager responsible for managing a 24/7 SOC operations team. Leading incident response and ensuring compliance with regulatory requirements at Phoenix.
Responsibilities
- Overseeing the day-to-day operations of a 24x7x365 SOC team
- Leading and managing a 24/7/365 SOC operation (25 people)
- Acting as the primary escalation point for major incidents
- Coaching, mentoring, and developing SOC staff
- Ensuring SLAs are met and driving corrective actions
- Maintaining customer satisfaction through proactive engagement
- Overseeing SOC tools and vendor relationships
- Keeping SOC documentation, processes and playbooks up to date
- Identifying opportunities to improve efficiency, service quality and automation
- Prioritising and managing workstreams and projects
- Ensuring compliance with regulatory requirements
- Managing third-party providers supporting SOC services
- Collaborating with other teams to align SOC with broader strategy
Requirements
- Proven leadership experience
- 5+ years experience managing 24/7 SOC operations
- Hands-on experience with Microsoft Sentinel, KQL, SOAR platforms
- Solid knowledge of the Microsoft ecosystem (Windows, EntraID, Office 365, Azure)
- Skilled in digital forensics, threat intelligence, and incident investigation
- Understanding of current cybersecurity threats, vulnerabilities, and attack techniques
- Experience with ITSM tools and processes
- Excellent analytical, problem-solving, and decision-making abilities under pressure
- Strong communication skills
- Commercial awareness and customer-focused approach
- Positive, can-do attitude with common sense and pragmatism.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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