Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Field Service Engineer responsible for customer relationship management and servicing imaging equipment. Requires travel within specified geography and adherence to regulatory standards in healthcare equipment.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements and setting clear expectations
- Understand the customer's business and competitive environment; generate service revenue
- Actively participate as a member of the regional work team; improve team processes and identify training gaps
- Seek out opportunities to increase capability and capacity
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
- Approximately 70% travel across the specified geography is required
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
- Diagnostic x-ray and/or cath lab/cardiovascular/image guided therapy equipment experience and multivendor training preferred
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Associate degree in electronics or related field, or equivalent combination of education and above listed experience
- Must be able to work flexible hours based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours)
Benefits
- Health insurance
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
- Generous PTO
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training and advancement opportunities
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