UX Service Designer role focused on conducting research and analysis to enhance citizen services. Collaborating with teams to design and improve user experiences in a supportive environment.
PF
Hybrid Senior Manager, Experience Design – Agentic & Conversational Product Design
Posted 2 months ago
About the role
- Senior Manager of User Experience at Pfizer leading design for innovative AI-driven solutions. Collaborating with cross-functional teams to rapidly iterate on digital product designs.
Responsibilities
- Lead the design efforts within Forward Impact Teams (FIT Pods)
- Create high-impact proof of concept solutions using cutting-edge AI tools
- Collaborate with developers and cross-functional stakeholders
- Ensure accessibility compliance (WCAG 2.1 AA) across all designs
- Drive the integration of internal design systems and document design specifications
- Mentor and grow junior designers
Requirements
- Bachelor's degree in Design or related field
- 6+ years of progressive UX design experience
- Extensive experience working with AI-driven design tools and platforms
- Demonstrate experience designing Conversational UX (chat and/or voice)
- Demonstrate experience designing Agentic AI workflows
- Strong experience in managing teams in fast-paced, high-pressure environments
Benefits
- 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits to include medical, prescription drug, dental and vision coverage
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