Demo Engineer supporting pre-sales efforts with technical expertise in scripting and cloud environments. Responsible for maintaining demo infrastructure and automating repetitive sales tasks.
Responsibilities
Maintain Demo Infrastructure: Ensure our master demo environments are always up, running, and performant. You will monitor uptime, manage scheduled maintenance, and troubleshoot "bugs" in the demo instance before they impact a live sales call.
Scripting & Automation: Write and maintain scripts (e.g., Python, SQL, Javascript) to automate repetitive tasks, such as resetting environments, clearing old data, or spinning up fresh instances for the sales team.
Implement Demo Data: Collaborating with Product Marketing, you will populate the environment with realistic data sets (dummy users, transactions, logs) so the platform looks "lived in" and credible during presentations.
Support the Field: Act as the first line of defense for the solution consulting team. When a demo feature isn't behaving as expected, you are the one digging into the logs to find out why and fixing it.
Feature Implementation: As Engineering ships new features, you will help configure them within the demo environment, ensuring they are properly set up and documented for the sales team to use.
Documentation: Create clear, step-by-step technical guides and "cheat sheets" that teach the sales team how to navigate new configurations or reset their specific instances.
Requirements
1–3 years of experience in a technical role (e.g., Software Engineer, Junior Developer, Technical Support, QA)
Technical Curiosity: You enjoy digging into code, inspecting browser elements, or reading API documentation to understand how things work under the hood.
Cloud Environments: Some experience managing and configuring resources within major cloud computing environments
Automation Proficiency: Strong aptitude and experience in scripting for automation using languages commonly found in the tech landscape
Problem Solver: You have a knack for troubleshooting issues and won't stop until you find the root cause.
Service Mindset: You are empathetic to the high-pressure world of sales and take pride in enabling others to succeed.
Communication: You can explain technical issues to non-technical stakeholders clearly and effectively.
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