Service Operations Analyst ensuring accurate billing and high - quality reporting for call center and help desk services. Collaborating across teams to lead process improvements and manage client communications.
About the role
- Operations Supervisor overseeing donor flow and compliance at a plasma center. Ensuring high production standards and training new employees in accordance with regulations.
Responsibilities
- Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
- Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
- Attend all required training sessions, staff meetings, etc.
- Ensure that accurate and thorough documentation of necessary records is performed.
- Assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
- Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
- Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
- Assist in the training of new employees and retraining of current employees.
- Maintain active communication with other service areas to ensure accurate documentation and quality.
- Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Report all unsafe situations or conditions to area lead, supervisor or manager.
Requirements
- High school diploma or GED
- Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer
- Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties
Benefits
- Health insurance
- Paid time off
- Retirement plans
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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