Foundation Programmes Administrator supporting education activities at EIT Urban Mobility Foundation. Handling administrative tasks related to student payments and supporting the Finance department.
About the role
- Program Administrator supporting PFCS security programs through effective scheduling and performance tracking. Coordinating operations and providing administrative support to enhance company efficiency.
Responsibilities
- Assist in managing various security programs, including executive protection, residential security, corporate site protection, intelligence, surveillance, and more, ensuring consistent operations and compliance with company standards.
- Monitor program performance against key performance indicators (KPIs) and provide updates and reports to the Vice President and leadership team.
- Coordinate with program managers, supervisors, and field personnel to ensure alignment in staffing, scheduling, and client deliverables.
- Support the onboarding of new programs, agents, and clients by ensuring all administrative preparations and documentation are completed.
- Serve as the primary corporate scheduling point of contact for all Safeguards Protection Programs.
- Maintain centralized visibility into all active, planned, and open posts across client sites.
- Coordinate with site managers, operations leaders, and QRT members to close coverage gaps in real-time.
- Support short-term shift fulfillment during callouts, emergent needs, or unforeseen events.
- Ensure real-time accuracy of scheduling platforms and updates across internal systems.
- Maintain and optimize processes to improve shift forecasting, schedule stability, and personnel deployment
- Develop and track/maintain real-time dashboards and scorecards for coverage rates, dark post incidents, and response times.
- Generate weekly and monthly reports summarizing trends by region, account, and team performance.
- Identify recurring dark post issues and recommend actionable changes/solutions to minimize risk.
- Maintain clear documentation on fulfillment rates for key clients and strategic accounts.
- Collaborate with Finance and Operations to ensure KPI reports align with contract compliance and service level agreement (SLA) benchmarks.
- Communicating regularly with leadership, regional managers, and accounting leads to maintaining awareness of resourcing issues.
- Support onboarding and training of scheduling personnel and site supervisors on standardized protocols.
- Conduct after-action reviews following significant service failures or unfilled shifts.
- Provide clear data-driven insights and recommendations to inform leadership planning.
- Support strategic workforce planning initiatives based on trend analysis.
- Support PFCS VP by managing calendars, handling follow-ups, and coordinating key communications.
- Draft, edit, and prepare presentations, reports, and policy documents for leadership and client meetings.
- Assist with cross-departmental initiatives, workshops, and special projects as directed by the VP.
- Conduct research, compile data, and provide briefings on industry trends, compliance requirements, and program updates.
Requirements
- 5+ years of experience in scheduling, workforce coordination, and/or operations analysis
- Proven experience with security, fields services, or high-volume scheduling operations
- Strong analytics skills with experience building/developing dashboards and performance reports
- Excellent communication skills-written, verbal, and interpersonal
- Familiarity/Proficiency with workforce scheduling systems and platforms
- Ability to thrive in high-pressure, time-sensitive environments
- Must maintain strict client confidentiality and professionalism due to the nature of PFC’s business
Benefits
- Competitive pay (based on qualifications)
- Optimal day shift work schedule
- Paid holidays
- Medical, dental, vision, disability, and life insurance
- 401(k) plan with generous company match
- Paid time off, paid sick leave, and paid parental leave
- Employee Assistance Program (for unforeseen life events and hardships)
- Opportunities for advancement and career growth
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Student - Plan Administrator at iA Financial Group, assisting in analyzing and processing client requests related to savings and retirement plans. You will work in a hybrid environment based in Montreal or Quebec City.
Funding Admin ensuring accurate posting and reconciliation of funds received from lenders for vehicle purchases. Involves data entry, communication, and operational efficiency in automotive finance.
Provide administrative support in National Group Disability organization as a Senior Disability Administrator at Manulife. Collaborate with internal and external customers, maintaining privacy and accuracy.
Partner Connect Administrator for Holman, maintaining and supporting PartnerConnect systems. Involves training, reporting, and vendor relationship management with strong data analysis skills.
Administrator monitoring vehicle maintenance trends and providing consultative support at Holman. Collaborating with fleet managers and vendors to enhance service efficiency.
Provide overall administrative support to the Electrical Construction business unit at The Tri - M Group. Ensuring timely billing, invoicing, and compliance with safety and operational standards.
IT Administrator managing system administration for an international dairy company. Focus on VMWare, Microsoft Exchange, and supporting IT solutions.
IT Administrator managing systems like VMware and Active Directory. Supporting IT infrastructure projects and collaborating with the IT team in Sarstedt, Germany.
Logistics Administrator providing reliable administrative support to the Logistics team in Warsaw. Ensuring smooth organisation of daily tasks, documentation, and communication for logistics operations.