Team leader at PayPal overseeing investigations to ensure compliance with regulations and policies. Develops high performing teams to efficiently manage complex casework and escalations.
Responsibilities
Build, develop, and coach a team to investigate customer activity
Conduct level two reviews of casework
Stay current with policy changes and enhance current processes
Communicate effectively with your team and program leaders
Exercise independent judgment in escalations and casework
Requirements
5 years of relevant work experience
Strong analytical and investigative mindset
Background in investigative analysis e.g. risk, fraud, compliance, operations, or performance optimization
Proficiency in SQL, Excel, and data tools
Exceptional leadership and people management skills
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