Hybrid Principal Product Manager – Identity

at PayJoy

• Job title: Principal Product Manager – Identity
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mexico City, Mexico

About the role

• Principal Product Manager for Identity leading verification and onboarding strategy for PayJoy’s global customers. Overseeing identity solutions with a focus on scalability and user experience.

Responsibilities

• Lead product strategy and execution for PayJoy’s identity systems — defining how we verify, trust, and onboard users securely across markets.
• Bring clarity to complexity by framing ambiguous problems, building structured roadmaps, and aligning teams around clear, measurable outcomes.
• Collaborate cross-functionally with engineering, data science, design, risk, and operations to build scalable, reliable identity verification and fraud prevention capabilities.
• Deeply understand customer and market needs to design identity experiences that balance trust, compliance, and conversion.
• Translate abstract goals into actionable plans—defining success metrics, driving prioritization, and ensuring delivery quality at scale.
• Learn and adapt quickly, diving into new technologies, regulations, and ecosystems to inform decisions with rigor and data.
• Drive operational excellence, ensuring the right balance between risk management and user experience while supporting global expansion.
• Influence across levels, partnering with senior leadership to define strategy and champion identity as a core enabler of PayJoy’s mission.

Requirements

• 7+ years of product management experience, including ownership of complex, cross-functional initiatives that span engineering, data, and operations.
• Strong generalist product management skills, with depth in strategy, execution, and stakeholder alignment. Systems-level thinker who can connect customer needs, business goals, and technical architecture into a coherent roadmap.
• Analytical and data-driven — able to define success metrics, interpret data, and use insights to guide decisions.
• Exceptional communication and collaboration skills, with a track record of influencing across senior stakeholders and diverse teams.
• Comfortable in high-ambiguity, high-growth environments where priorities evolve rapidly and judgment matters more than playbooks.

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches