Office Manager responsible for managing the SERVPRO office team and overseeing administrative functions. Ensure customer satisfaction while providing training and performance management for the team.
About the role
- Billing Analyst processing franchisee billings and managing communications for a leading property restoration organization. Responsible for maintaining customer data and ensuring proper billing support.
Responsibilities
- Process franchisee billings and invoices
- Manage electronic payments and process cash receipts
- Communicate and correspond with Job Cost Accountants (JCA’s) and Franchise Owners regarding billing questions
- Ensure proper billing support is accessible and published online for review
- Maintain customer data and distribution lists
- Record and post journal entries
- Collaborate on the processing and administration of Versapay, Bizzabo, and Paypal
- Document processes and assist with the maintenance of Sage Intacct contract billing files
- Assist with the preparation of monthly financial statements and monthly financial packages
- Prepare ad hoc financial reporting requests, other analyses, and special projects requested by management
- Assist with financial and SOX audits
- Perform duties in compliance with GAAP, company policies and procedures, internal controls, and Sarbanes-Oxley requirements
Requirements
- Associate's degree in accounting or related field
- 3 plus years’ experience in a billing or accounting role
- Knowledge of Microsoft Office applications (Teams, Outlook, Word, Excel, OneDrive, SharePoint)
- Knowledge of accounting fundamentals
- Knowledge of finance-related systems
- Ability to learn and operate primary finance-related systems: Sage Intacct
- Ability to pass and maintain a satisfactory background check
- Must be able to maintain a high level of confidentiality
Benefits
- 401(k) matching
- Employee discounts
- Paid time off
- Training & development
- Wellness resources
Job title
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Experience level
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Location requirements
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