Associate Personal Banker assisting customers with banking needs at Wells Fargo. Building relationships through exceptional customer service and proactive outreach in Sparks and Reno, NV.
About the role
- Bilingual Spanish Customer Solutions Specialist delivering exceptional customer experiences at Parts Town. Handle customer requests, emails, and calls while collaborating with internal teams.
Responsibilities
- Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
- Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Requirements
- Experience in a customer facing role is preferred, but not required
- Knowledge of quote and order processes will earn you GOLD STARS!
- You have a quality, high speed internet connection at home.
- You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
- You know MS Office (you may not be a master but you’re on your way).
- You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
- You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business
- You’re available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed.
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
Job title
Job type
Experience level
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Degree requirement
Location requirements
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