Field Service Engineer at OPTEL Group GmbH managing the setup of Track and Trace Systems in Germany. Responsible for system tests, customer support, and technical configurations.
About the role
- Field Technician providing tech support for customers in the restaurant industry. Troubleshooting hardware and software issues while ensuring service excellence in the Boston area.
Responsibilities
- Be the face of PAR service excellence for our customers and deliver a WOW experience at each visit.
- Troubleshoot, diagnose, and repair units and networks at the customer site.
- Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle.
Requirements
- Customer and quality focused technicians eager to learn and make a difference for their customers and develop relationships.
- A minimum of 2 years of experience in the detection, isolation and resolution of problems with microprocessor-based equipment strongly preferred.
- Clean driver’s license required.
- Ability to climb and work with ladders and ability to lift 50lbs.
- Ability to differentiate colors as part of troubleshooting and adherence to cabling standards.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Employee training programs
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