About the role

Care and Service Manager leading clinical supervisors and front line staff at ParaMed home care. Ensuring quality care delivery and compliance with healthcare regulations and practices.

Responsibilities

Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create and maintain the on-call schedule for clinical Supervisors
Respond to clinical concerns from staff, contractors, funders, clients and families
Review all client safety incidents and participate in the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team, Contractors and funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

Registration/licensing in good standing as a Registered Nurse with provincial regulatory college
BScN preferred
Minimum of three (3) years in a formal nursing leadership role required
Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting
Certification in Community Health Nursing with CNA certification preferred
Membership with the Registered Nurses Association of Ontario (RNAO) preferred
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
Effective skills in critical thinking and problem solving
Flexibility in hours worked in order to accommodate operational needs
Knowledge of applicable community resources available for clients and families
Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)