Lead UX Operations Manager at Target driving portfolio management and design impact across teams. Collaborate with diverse enterprise partners to enhance UX operations and support organizational goals.
About the role
- Senior UX Designer joining a consultancy to innovate across diverse digital design projects. Lead discovery and design initiatives while collaborating with cross-functional teams.
Responsibilities
- Plan and lead discovery workshops, aligning on objectives, requirements, KPIs and success measures.
- Plan and run user research (interviews, usability testing, unmoderated tests, workshops). Synthesise findings into clear, actionable insights and present them to stakeholders and the team.
- Define user journeys, IA, user flows and feature prioritisation. Translate business goals, user needs and technical constraints into coherent UX direction and design recommendations.
- Turn ideas into wireframes, flows and interactive prototypes. Iterate rapidly based on insight, feasibility discussions and stakeholder feedback.
- Contribute to and maintain design systems in Figma; apply strong visual design principles across typography, layout and interaction patterns.
- Collaborate with developers, designers and delivery managers in cross-functional squads. Provide high-quality specifications, annotations and handover documentation, and support build feasibility and design quality throughout delivery.
- Communicate design rationale to senior stakeholders and guide them through decisions with confidence and clarity.
- Mentor mid-weight and junior designers, promoting a culture of feedback, openness and continuous improvement.
- Contribute to estimates, proposals and new business activities, identifying strategic opportunities for design innovation.
- Contribute to refining the Parallax design process, driving operational excellence from discovery through to delivery.
- About You
- You’re a clear communicator who can confidently influence, challenge and guide stakeholders and peers.
- You balance user needs with commercial goals and technical constraints, and make pragmatic decisions when required.
- You work well under pressure, handle ambiguity with maturity, and are highly self-organised.
- You’re collaborative, humble and open to feedback, but not afraid to challenge assumptions.
- You’re eager to grow, take ownership and become a trusted partner within the team and wider business.
Requirements
- 5+ years’ experience in UX, UI, or digital product design (agency or consultancy background preferred).
- Strong experience planning and facilitating discovery workshops.
- Hands-on experience running user interviews, usability tests and unmoderated testing to validate concepts or designs.
- Strong experience with Figma, including design systems (building, maintaining or evolving them).
- Ability to translate insight into clear IA, user flows, wireframes and journey maps.
- Strong visual design sensibility and attention to detail across typography, composition and layout.
- Experience working with brand guidelines or shaping new visual directions where needed.
- Clear understanding of content design principles and how content shapes UX.
- Experience working in agile teams and contributing to iterative delivery cycles.
- Knowledge of accessibility standards and inclusive design principles.
- Nice to have
- Experience designing within low-code/no-code environments (e.g. Webflow).
- Experience within a digital/tech consultancy.
- Exposure to analytics, experimentation or data-driven optimisation.
- Experience in IoT, AI-assisted products, or AI-assisted design.
- Experience on branding projects.
Benefits
- Private medical healthcare (Bupa)
- 4% matched pension
- Hybrid working (2 days in the office)
- Flexible working
- Quarterly company Hack Days
- 1 professional development day per month
- City centre office
- 25 days annual leave + bank holidays + up to 5 loyalty days
- Team events
- Enhanced maternity leave (12 weeks full pay, followed by 27 weeks of SMP)
- Enhanced paternity leave (3 weeks at 90% salary)
- 2 streaming services or gym membership subsidised
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