AI Solution Engineer focusing on AI/ML and data execution within platform engineering for federal agencies. Collaborating with a Solution Architect on sprint - based platform releases.
About the role
- Senior Solutions Consultant partnering with sales and support teams to drive PagerDuty platform adoption. Collaborating with enterprise customers to solve complex digital operations challenges while leading the implementation process.
Responsibilities
- Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
- Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
- Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
- Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
- Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
Requirements
- 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
- Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
- Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
- Experience working with enterprise customers and navigating complex organizations
- Applicants must be currently authorized to work in the United States on a full-time basis.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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