IT System Administrator managing the internal IT landscape across multiple locations for a market leader in funeral technology. Responsible for hands - on system administration and operational ownership.
About the role
- Senior Systems Administrator responsible for endpoint operational support and user experience at Pacific Life. Collaborating with teams to enhance security and reliability in client computing environments.
Responsibilities
- Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.
- Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience.
- Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests.
- Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.
- Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.
- Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance.
- Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.
Requirements
- 4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.
- 4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).
- 4+ years of experience in endpoint security, patching, compliance, and risk management practices.
- Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.
- Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.
- Experience with VDI technologies, SSO, client patching tools, and core networking concepts.
- Proven track record of delivering operational projects in a fast-paced, multifaceted environment.
- Growth mindset with a passion for continuous learning and improvement.
- Strong communication skills with the ability to deliver clear, concise, and effective messaging.
- Bachelor’s degree or equivalent practical experience.
Benefits
- Your Benefits Start Day 1
- Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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