Hybrid Senior Learning System Administrator

at Pacific Life

• Job title: Senior Learning System Administrator
• Job type: Full Time
• Experience level: Senior
• Salary: $80,820 - $98,780 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Omaha, United States

About the role

• Senior Learning System Administrator at Pacific Life overseeing Cornerstone and LinkedIn Learning platforms. Ensuring system governance and effective learning experiences across the enterprise.

Responsibilities

• Administer and maintain our enterprise learning platforms (Cornerstone, LinkedIn Learning), ensuring system stability, data integrity, security, access, and compliance standards
• Establish and lead governance efforts through a Learning System Governance (LSG) framework, including standards, documentation, operating procedures, usage policies, roles, and integration protocols
• Manage course creation, user access, enrollments, learning paths, certifications, and reporting.
• Conduct process reviews to ensure systems remain optimal and effective
• Ensure quarterly updates from Cornerstone are well managed and communicated into the business
• Handle escalated issues with learning platforms from both the Talent Development Team and Global People and Workplace Services
• Monitor and build feedback loops and dashboards to monitor engagement, performance, and system utilization
• Collaborate with content owners, internal communications and delivery teams to curate, and deploy content in the most effective way, ensuring quality assurance processes are initiated across all content.
• Partner with HRIS, IT, and vendors to support system integrations, upgrades, testing, and issue resolution
• Maintain awareness of trends in the LMS space and provide Subject Matter Expert (SME) advice on learning platforms and their integration with the larger People Experience (PX) tech stack
• Manage content lifecycle practices, including tagging, retirement, and refresh schedules
• Provide Talent Development system data as required to identify learning gaps, measure impact, and recommend delivery enhancements
• Partner with PX Analytics to define metrics, build dashboards, and support enterprise reporting requirements.
• Participate in cross-functional efforts to align learning systems with broader PX initiatives
• Support in the set-up of complex programs of learning, ensuring the Talent Development team have a clear solution to drive effective program signups and attendance via our LMS
• Provide training and guidance to internal stakeholders on LMS usage and learning processes

Requirements

• 5 years plus of LMS Administration in a corporate learning environment
• Ability to think strategically about effective ways of implementing enterprise learning via technology
• Strong communication skills with the ability to work with stakeholders to a senior level
• Experience of working in a global matrix team across complex time zones
• Understanding of learning operations, instructional design concepts, and adult learning principles
• Experience with learning data, reporting, and learning analytics.

Benefits

• Your Benefits Start Day 1
• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation