Systems Administrator managing server infrastructure for banking clients in Alabama and Georgia. Focused on deploying technologies and providing server support and maintenance.
About the role
- IT Systems Administrator-Associate providing operational support for PBD's technology systems. Ensuring system availability and integrity while enhancing the customer experience.
Responsibilities
- Perform daily monitoring, verifying the integrity and availability of PBD Core systems
- Verify completion of scheduled jobs such as backups, restores, patches, and automating recurring tasks
- Analyze and monitor technology incidents until final resolution
- Develop, modify, and support batch extracts and APIs and write custom programs using various programming languages
- Support IT upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations
- Maintain records on repairs, downtime, and configuration changes
- Administer server operating systems including performance monitoring, troubleshooting, and preventative maintenance
- Assist with disaster recovery and business continuity support
- Maintain service level agreements and measurements
Requirements
- Associates degree required
- Bachelor's degree preferred
- An additional two (2) years of relevant experience will be considered in lieu of a degree
- One (1) year of experience in supporting computer systems and IT troubleshooting required
- Strong knowledge of object-oriented programming
- Experience with both relational and non-relational database management such as SQL
- Familiarity with ITIL standards and IT Security compliance standards and practices
- Ability to define problems, identify solutions, and follow through to completion
- Ability to work outside of core business hours which may include nights, weekends, and holidays
- Excellent customer service skills, including the ability to be empathetic, compassionate, responsive, resourceful, and conscientious
Benefits
- full range of benefits
- generous paid time off
Job title
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