Hybrid Quality Assurance Auditor

at Pacific Gas and Electric Company

• Job title: Quality Assurance Auditor
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $112,000 - $188,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, San Ramon, United States

About the role

• Quality Assurance Auditor overseeing compliance audits and quality assurance processes for PG&E's gas operations. Developing reports and leading training for regulatory standards.

Responsibilities

• Performs QA oversight and/or audits of program compliance to ensure processes, systems, structures and/or components meet required specifications.
• Develops clear and concise written reports which describe audit findings and are used to communicate to various levels of management.
• Develops and updates internal auditing and quality improvement processes.
• Strives to verify and document PG&E's overall effectiveness related to regulatory mandates and internal compliance standards.
• May work with regulatory agencies on inspections or audits and provide information to them as required.
• Works from remote office and assigned work location based on business need.
• Trains/mentors department members for ASQ certification and recertification and contributes to the preparation and implementation of department training.
• Leads and mentors others in cause analysis and identifies linkages to business objectives.
• Develops or modifies quality assurance audit procedures and methodology.
• Benchmarks audit effectiveness and corrective action follow-up, identifying best practices and sharing lessons learned.
• Develops written reports for upper management summarizing audit findings, observations, and trends.
• Leads/coordinates department special projects.
• Reviews for accuracy the information or reports to be submitted to regulatory agencies.
• Champions quality assurance issues with the regulatory agencies, may act as contact for quality assurance issues with regulatory agencies.
• Measures compliance with field methods, procedures, processes and standards by conducting oversight activities/audits of completed work and/or business processes, ensuring adherence to and accountability for established work methods, procedures and processes.

Requirements

• High School or GED-General Educational Development-GED Diploma
• 7 years of auditing or quality experience with 3 years of experience as a lead auditor; OR 3 years of auditing or quality experience and 5 years of experience in the field performing maintenance, operation, engineering or other execution of work in electric, gas and/or power generation.
• Ability to travel up to 60 percent of working time
• Ability to work on-call rotation
• Bachelor’s Degree (desired)
• ASQ Certified Quality Auditor, Audit Team Leader or equivalent (desired)
• Six Sigma Certification (desired)
• Human Factors Analysis & Classification System (HFACS) Certification (desired)
• Field experience with electric, gas, or power generation (desired)
• Experience as a lead auditor (desired)
• Excellent oral and written communication skills to effectively deal with various levels and types of stakeholders (desired)
• Advanced knowledge of technical/ professional concepts (desired)
• Ability to analyze data/information and recognize trends, and to conduct cause analysis and develop strategies for corrective actions (desired)
• Supervisor, Leadership and coaching skills (desired)
• In depth understanding of Lean Six Sigma processes (desired)
• Ability to interact effectively with all levels including senior management, and to influence and collaborate (desired)
• Ability to work well under an ever-changing, fast-paced environment and take accountability for assigned programs, deliverables and results (desired)
• Accomplished computer skills in Word, Excel, PowerPoint, Visio, Project, SAP, ILIS and OMT (desired)
• ISO 9001 training (desired)

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities