SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
About the role
- Manage B2B customer relationships and support their growth as an Account Manager in a tech startup. Join a fast-growing team providing top-tier data gathering solutions.
Responsibilities
- Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
- Identify long term account objectives by creating great customer experience.
- Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
- Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
- Be the main product advocate and independently navigate specific technical topics in communication with our customers.
- Leverage and coordinate internal stakeholders to efficiently resolve client issues.
- Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
- Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.
Requirements
- At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
- Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
- Analytical skills and ability to identify account expansion opportunities.
- Relationships management and problem-solving skills.
- Negotiation & Objection handling skills.
- Excellence in written and verbal English communication skills.
- Nice to have: Experience with a CRM, PowerBI, MixMax systems.
- Nice to have: Experience with billing procedures.
- Nice to have: Experience with data analytics.
Benefits
- expansive benefit package covering learning, well-being, and celebration
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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