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Senior Category Manager managing mechanical components procurement within a CleanTech organization. Leading strategic sourcing for solar and injection molding parts with a global supplier network.
About the role
- Fulfillment & Procurement Coordinator managing software and hardware orders at Oxygen Forensics. Supporting sales through efficient fulfillment, inventory management, and process improvement.
Responsibilities
- Manage incoming software and hardware orders end-to-end; verify order completeness and accuracy before processing and maintain a clear audit trail in Zoho CRM.
- Process software license activations upon confirmed payment; manage key issuance, upgrades, and renewals across all delivery channels in accordance with fulfillment policy.
- Maintain company presence and manage transactions on commercial reseller and VAR portals; submit deal registrations, process orders, and track licensing activity across partner channels.
- Utilize Zoho CRM to process and track fulfillment workflows, including deal validation, status updates, and order documentation.
- Track and manage physical asset inventory (dongles, tokens, hardware accessories) using RefTab or equivalent systems.
- Package and coordinate shipment of physical components as needed, ensuring timely and secure delivery.
- Partner with the sales team on licensing documentation, order status inquiries, and customer-facing fulfillment questions to support deal closure and renewals.
- Maintain accurate fulfillment records and generate periodic reports for operations and finance review.
- Identify and help implement efficiency gains across the fulfillment and procurement workflow.
Requirements
- 2–4 years of experience in software fulfillment, order operations, licensing administration, or a related operational support role.
- Experience with VAR or commercial reseller portals and software licensing models (perpetual, subscription, or seat-based); familiarity with Zoho CRM is a plus.
- Detail-oriented with strong organizational and time management skills; able to manage multiple open orders simultaneously without dropping the ball.
- Working knowledge of software licensing models and channel distribution; experience in a technology or software company preferred.
- Strong written and verbal communication skills; comfortable interfacing with sales reps, channel partners, and customers.
- Comfortable working across multiple software systems simultaneously (CRM, licensing portals, email); prior experience with Zoho CRM or a comparable platform strongly preferred.
- Proficiency in Microsoft Office or Google Workspace; demonstrated comfort navigating web-based portals and license management systems with speed and accuracy.
Benefits
- 401(k) with employer match
- Medical, Dental, Vision Insurance
- Paid time off (PTO + 11 holidays)
- Growth-Oriented Culture: Work with a supportive, mission-driven team in a dynamic, innovative environment.
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