Account Manager providing excellent customer service to policyholders in the insurance industry. Answering inquiries, resolving issues, and offering tailored solutions to meet client needs.
About the role
- National Account Manager managing Amazon 1P business for Otter Products. Responsible for strategic direction, revenue management, and relationship building with key accounts.
Responsibilities
- Manage relationships with account stakeholders and maintain competitive insights with assigned accounts.
- Full revenue accountability
- Partner with appropriate sales leadership for P&L awareness
- Manage the planning of sales meetings and QBR presentations
- Work with the customer for assortment management (including mix, sku count, ranking, etc.)
- Lead all account activities including strategy, relationships, contract management/program management
- Oversee the identification of new revenue streams, projects and products to drive growth
- Oversee the management of channel strategies
- Lead strategic account growth using 3rd party tools and Amazon Vendor Central to inform data driven decisions
- Accounts payable management support
- Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone)
- Oversee seasonal planning and NPI/NSI replenishment forecast planning
- Manage MDF funding buckets and negotiate MDF programs with assigned account(s)
- Oversee the seasonal planning and execution of marketing/ MDF
- Responsible for P&L inputs
- Oversee events planning with internal teams/shopper/channel marketing
- Oversee the development of account or channel specific promotions
- Manage investment/ROI expectations
- Work with OPP to review effectiveness of promotional investments
- Oversee development of awareness campaigns, retail, reseller and implementation of training resources
- Oversee account, channel or vertical specific training
- Attend meetings, check-ins and provide updates as required
- Partner with the leadership team to drive strategic initiatives
- Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
- Other duties as assigned
Requirements
- Bachelor's degree required
- Minimum of three years of Amazon 1P sales experience required
- Experience with consumer brands highly preferred
- Travel up to 25% required
Benefits
- medical
- dental
- vision
- basic life
- voluntary life
- long-term and short-term disability
- employee assistance program
- flexible spending accounts
- health savings account
- 401(k) retirement plan
- accrued paid time off based on seniority
- volunteer time off
- parental leave
- bereavement leave
- company holidays
- years of service awards
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