IT Manager overseeing operational excellence and strategic direction for catering solutions applications. Leading a team and ensuring reliable, secure application services across hospitality operations.
OI
Onsite IT-Mitarbeiter, Central User Help Desk
Posted 2 days ago
About the role
- IT employee providing 1st and 2nd level support via centralized ticket system. Collaborating with regional clusters in Germany and managing user accounts in Microsoft environments.
Responsibilities
- Annahme, Priorisierung und Bearbeitung von IT-Störungen über das zentrale Ticket-System
- 1st- und 2nd-Level-Support (remote)
- Fehleranalyse und strukturiertes Troubleshooting
- Unterstützung der Regional-Cluster und Standorte
- Durchführung von Software-Installationen und Updates
- Unterstützung beim Client-Rollout (Intune, Autopilot)
- Verwaltung von Benutzerkonten und Berechtigungen (M365/ Azure AD/ Exchange Online)
- Pflege von Dokumentationen und Knowledge-Base-Einträgen
Requirements
- Abgeschlossene IT-Ausbildung oder vergleichbare lange Qualifikation
- Kenntnisse in Microsoft-Umgebungen (Windows, MS Server, M365, Teams, SharePoint, Active Direktory)
- Kenntnisse in Netzwerken und Windows Client-Technologien
- Erfahrung mit Ticket-Systemen
- Serviceorientierung und Teamfähigkeit
- Strukturierte, zuverlässige Arbeitsweise
Benefits
- Moderne IT-Arbeitsumgebung
- Motiviertes Team in der Central IT
- Individuelle Einarbeitung
- Entwicklungsmöglichkeiten
- Weiterbildung
- Unbefristete Festanstellung
- 30 Tage Urlaub
- Diverse Benefits ( Mitarbeiterrabatte - profitiere von exklusiven Angeboten bei mehr als 800 Top-Anbietern wie z.B. Tchibo und unser Betriebliches Gesundheitsmanagement mit Online-Angeboten in Bereich Bewegung, Stressmanagement, Wellhub-Firmenfitness uvm.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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