IT Manager overseeing operational excellence and strategic direction for catering solutions applications. Leading a team and ensuring reliable, secure application services across hospitality operations.
About the role
- Remote IT Helpdesk (Call Center Agent) providing comprehensive customer support through inbound and outbound calls while troubleshooting issues and supporting LabCorp eProducts.
Responsibilities
- Provides comprehensive helpdesk support through inbound and outbound customer calls
- Troubleshooting and resolving issues
- Managing tickets, escalating when necessary
- Supporting LabCorp eProducts and enterprise applications
- Maintaining customer access, ensuring timely response and follow‑up
- Monitoring laboratory result delivery
- Performing preventative maintenance
- Works collaboratively with team members and supervisors while completing administrative and technical tasks as required
Requirements
- Associates degree
- 2 or more years of IT experience
- 2 or more years of experience in an IT Call Center or IT helpdesk environment
- Associate’s degree in Information Technology (Preferred)
- 1 or more years of experience troubleshooting hardware, software and networking issues (Preferred)
- 1 or more years of experience in the healthcare industry (Preferred)
- A+ or Net+ certification (Preferred)
- 1 or more years of experience with ticketing software (Preferred)
Benefits
- Medical, Dental, Vision, Life, STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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