Hybrid Staff Software Engineer, Incident Management

at Diabetes Youth Families

• Job title: Staff Software Engineer, Incident Management
• Job type: Full Time
• Experience level: Lead
• Salary: $148,200 - $222,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Distributed Systems, Google Cloud Platform, Grafana, Kubernetes, Prometheus, Python
• Location requirements: Hybrid, Acton, United States

About the role

• Staff Software Engineer focused on incident management to improve system reliability at Insulet. Collaborating with Incident Managers and teams to automate detection and response processes.

Responsibilities

• Driving the incident management process and coordinating efforts with all teams involved, including SRE, R&D, IT, vendors, and stakeholder, in resolving the incident
• Responding to incidents and initiating the incident management process
• Prioritizing incidents according to their urgency and business impact
• Coordinating response efforts and collaborating with the incident response team to ensure that all protocols are diligently followed
• Communicating with internal stakeholders on major incidents and impacts
• Producing documents that outline incident timelines and actions taken during the incident
• Coordinating post-incident RCAs with responders and SMEs and communicating to stakeholders
• Design and implement automation for incident detection, triage, and resolution
• Develop and maintain runbooks, playbooks, and tooling to streamline incident response
• Collaborate with Incident Managers to improve processes and reduce Mean Time to Recovery (MTTR)
• Participate in major incident response efforts, providing technical leadership during high-severity events
• Lead post-incident reviews and implement preventive measures to avoid recurrence

Requirements

• Bachelor’s degree required (preferred field of study: Computer Science, Engineering, or related field)
• 7+ years of experience in software engineering, operations, or reliability roles
• Minimum 3+ years focused on incident management or operational resilience
• Proven track record of improving incident response processes and reducing MTTR
• Proven experience architecting and managing highly available, scalable, and fault-tolerant systems
• Strong understanding of cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration technologies (e.g., Kubernetes)
• Strong understanding of incident management principles and frameworks (e.g., ITIL)
• Hands-on experience with incident response in complex, distributed systems
• Proficiency in scripting or automation (Python, Bash, or similar) for operational tasks
• Familiarity with monitoring and alerting tools (e.g., Datadog, Prometheus, Grafana)

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs