Customer Support Engineer ensuring great customer experience for nShift products within a hybrid setup. Fluent in Dutch and English required with previous IT - Support or Customer Service experience.
About the role
- Senior Consultant managing UKG Pro Workforce Management at OhioHealth. Leading complex initiatives and optimizing workforce management processes with a focus on compliance and governance.
Responsibilities
- Serve as the lead functional expert for UKG Pro Workforce Management (WFM)
- Partner with HR, IT, Payroll, and operational leadership to guide complex initiatives
- Analyze workforce and labor data to identify opportunities for automation, efficiency, and standardization
- Collaborate closely with UKG and vendor teams to resolve complex issues
Requirements
- Bachelor's Degree (Required)
- 5+ years of experience supporting UKG Pro WFM or similar workforce management systems
- Deep expertise in UKG configuration, integrations, and system architecture
- Strong understanding of payroll processes, labor compliance, and workforce governance
- Proficiency in configuring pay rules, accruals, scheduling rules, and timekeeping workflows
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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