Business Controller dedicated to financial performance for Customer Service in Western Europe. Collaborating internationally to support pricing initiatives and operational decisions across multiple markets.
About the role
- Fleet Incident & Recovery Specialist enhancing driver experience across the growing electric vehicle fleet. Ensuring smooth resolution of vehicle issues while building relationships with partners.
Responsibilities
- Manage Repair Progress: Act as a key contact for dealerships and body shops
- Work Across our Dealer Network: Build strong relationships across our dealership network
- Monitor Hire Vehicle Usage: Track hire vehicles across active cases
- Support Cost Recovery: Gather information to support recovery of hire costs
- Identify Issues and Escalate: Recognise when repairs are not progressing as expected
- Maintain Accurate Records: Ensure all updates are captured accurately
- Exceptional Organisation: Track multiple vehicle updates at once
- A Desire to Learn: Excited to start a career in a fast-paced environment
Requirements
- Motor Industry Experience: Experience within the motor industry (dealership, fleet, service desk or similar)
- Understand the Automotive Structure: Develop a clear understanding of how dealerships and manufacturers operate
- A ‘Phone-First’ Approach: Comfortable picking up the phone to get things moving
- Relationship Building: Able to build strong working relationships with dealers and partners
- Organisation & Prioritisation: Comfortable managing multiple vehicle updates at once
- Attention to detail: Maintaining accurate records
- Team-Oriented Approach: Understand when to progress a case independently or involve a specialist
- Adaptability: Comfortable working in a fast-growing environment
Benefits
- Competitive salary based on experience
- Flexible working hours
- Professional development opportunities
- Autonomy in the workplace
- Unique culture and environment
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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