Amazon Connect Developer integrating cloud services with Salesforce for a leading solar company. Designing voice - enabled solutions while collaborating with cross - functional teams to enhance customer support.
About the role
- Senior Engineer developing endpoint-related solutions and device management platforms for Octapharma, a leading human protein manufacturer. Collaborating with teams to address complex IT support issues and improve systems.
Responsibilities
- Design and development of endpoint-related solutions and device management platforms
- Review and oversee the teams demand intake from the business through project software and ticketing systems
- Participate in the design and development of features and systems from initial architecture through implementation and post-deployment support
- Collaborate with other platform teams to ensure successful deployment of deliverables needed
- Troubleshoot and provide Tier 3 support to resolve complex technical issues related to endpoint systems and infrastructure
Requirements
- Bachelor degree in Computer Science or Technical Certification courses in IT
- Minimum of 5 years working experience in providing IT technical support or administering IT systems
- Strong experience with Microsoft Intune and On Prem Endpoint systems
- Knowledge of mobile devices, desktop systems, IoT devices and other connected assets
- Fluent English (oral and written)
Benefits
- Company restaurant & meal subsidy
- Training & further education
- Health promotion
- Parking spaces and good public transport connections
- Company and team events
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