Business Analyst enhancing Global Complaints Management System at AIG by ensuring platform stability. Leading data design strategies and collaborating with business leaders for optimal performance.
About the role
- Business Analyst - Support responsible for addressing client needs and driving process improvement initiatives at Octal Philippines Inc. Analyzing business processes and enhancing user experience.
Responsibilities
- Responsible for addressing client needs and resolving support-related issues
- Drive continuous improvement initiatives
- Analyze business processes and provide effective solutions
- Enhance user experience
Requirements
- Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
- Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
- Knowledge on any service or helpdesk management system is a plus
- Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
- Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
Benefits
- Mandatory Gov't Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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