Hybrid Process Engineer

at NYCM Insurance

• Job title: Process Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $59,819 - $96,375 per year
• Degree requirement: High School Diploma
• Tech skills: RPA
• Location requirements: Hybrid, Edmeston, United States

About the role

• Process Engineer optimizing business processes as a strategic partner and change agent at Edmeston Office. Leading cross-functional teams to implement Lean Six Sigma solutions and improve operational excellence.

Responsibilities

• Manage multiple initiatives of significant scope and complexity.
• Independently with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels.
• Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes.
• Assemble key participants, lead, guide, and facilitate cross functional, collaborative teams in business improvement and development initiatives to optimize the overall efficiency and effectiveness of the process.
• Develop and implement end-to-end service solutions based on Lean Six Sigma improvement methods, tools, and techniques ensuring analysis and suggested improvements are driven by data and direct observation rather than hunch.
• Develop a deep understanding of root cause and pragmatic solutions to resolve business problems related to ineffective processes, roles, tools, and data.
• Shape vision, mobilize commitment, and lead team to change process, systems, and structures to achieve vision.
• Serves as a resource to less experienced team members on escalated issues of an unusual nature.
• Provide guidance to team members in the development and delivery of their work products critical to goal achievement and team success.
• Partner with business to gather voice of the customer, voice of the process in order to build a solid business case.
• Utilize knowledge of customers, products, and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.
• Identify opportunities and potential process engineer solutions.
• Provides company process insights to management.
• Ability to work various hours depending on project needs. Other duties as assigned.

Requirements

• High School Diploma and commensurate experience equivalent to a Bachelor's degree in engineering, business administration, mathematics or related field.
• 2 years of leading projects of equivalent length and complexity.
• 2 years process improvement and/or relevant business experience.
• Advanced knowledge and demonstrated use of data analysis, and industry tools and process engineering methodologies.
• Experience with Robotic Process Automation (RPA) tools (i.e. Automation Anywhere, UiPath, Blue Prism, etc.).
• Experience with business process management, risk management, and change management.
• Excellent verbal and written communication/presentation skills.
• Experience presenting to executive leadership.