Field Engineer servicing and supporting autonomous mobile robots at K.Hartwall. Involved in technical support, maintenance, and operational readiness of automated transport systems.
About the role
- Field Service Engineer providing expert technical support and service for advanced medical equipment. Collaborating with R&D to ensure high levels of customer satisfaction in MedTech industry.
Responsibilities
- We’re seeking an experienced Field Service Engineer (m/f/d), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites.
- Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
- Perform equipment upgrades and configurations according to company standards in-house with our R&D team.
- Provide technical advice to customers on equipment care and maintenance best practices.
- Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service.
- Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
- Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
- Assist in creating and maintaining comprehensive technical documentation and manuals.
- Conduct customer training sessions on product first-line troubleshooting & maintenance.
- Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
- Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.
- Organize and manage spare parts inventory, ensuring availability for timely service delivery.
- Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.
Requirements
- Degree in Engineering (Electronics/Mechanics preferred)
- Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries
- Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation
- Experience in developing service processes and providing technical training to diverse audiences
- Proven ability to troubleshoot complex systems and manage customer relationships effectively
- Willingness to travel extensively, both domestically and internationally (up to 70%)
- Valid driver’s license
- Excellent problem-solving, critical thinking, and communication skills.
Benefits
- Competitive compensation, including base salary and stock options (virtual shares)
- Homeoffice options or relocation support
- Annual health budget (Allianz bKV)
- 30 vacation days
- Flexible working hours
- Key role in a highly advanced and fast-growing startup company
- Ample opportunity for personal initiatives, openness to new ideas, and room for considerable personal impact
- Impactful product promoting better understanding and treatment of disease
- International and dynamic team, comprising over 30 different nationalities
- EGYM Wellpass membership
- Permanent employment contract, providing stability and long-term career growth opportunities
- Enjoyable work atmosphere with an open-door and open communication mentality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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