Hybrid Client Engineer

at nPlan

• Job title: Client Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Client Engineer supporting major construction projects using nPlan's data-driven insights and ensuring client engagement and product deployment. Working cross-functionally to drive value in the construction industry.

Responsibilities

• Client engagement - Coaching our most important clients on how they can maximise the value they get from nPlan.
• Building, maintaining and growing strong relationships within client organisations, understanding their needs and pain points.
• Setting up the product so it brings maximum value to our clients.
• Product deployment - Managing strategic projects to improve how we embed our products within client organisations.
• Mentoring clients on how to use our advanced features (e.g. LLM-based features) to best support clients.
• Commercial - Collaborating with the Commercial team to drive engagement, retention, and expansion.
• Product - Working closely with Product Managers and AI Engineers on prototyping.
• Becoming a key domain-expert link in our LLM evaluation cycle to ensure reliable, accurate analyses.
• (For principal): Mentorship and management - Line management of more junior client engineers - Mentorship of senior client engineers.

Requirements

• A significant number of years (5+ for senior title, 7+ for principal title) of experience in a planning, risk, PMO, or project management role on major construction projects.
• Deep understanding of large construction schedules (P6), how they are built, and how to analyse them.
• Demonstrable experience in implementing strategic projects that significantly improve an important outcome for an organisation.
• Passion for implementing technology to improve the construction industry.
• Excellent relationship-building skills: You care deeply about delighting customers.
• Please mention the word ‘crane’ in your application form.
• Nice to haves: Experience working in a software company or on the implementation of software in the construction context.
• Experience working with LLM applications.

Benefits

• Competitive salary and generous equity — when nPlan succeeds, so do you.
• Flexible hours, remote-friendly, with a Shoreditch office HQ.
• Uncapped holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave, and more.
• Room to grow — we’re approaching 50 people and scaling fast.