Back Office Analyst managing legal notifications and administration processes at BBVA. Ensuring compliance with quality standards in legal services and contributing to process improvements.
About the role
- Analista de Infraestrutura Pleno ensuring availability, security, and performance of cloud and on-premises environments. Collaborating with teams to manage incidents and support multicloud infrastructures.
Responsibilities
- Administrar, monitorar e evoluir ambientes críticos de clientes em infraestrutura cloud e on-premises;
- Atuar em ecossistemas multicloud, utilizando os principais players de mercado (AWS, OCI, GCP, entre outros);
- Gerenciar servidores Windows e Linux, com foco em disponibilidade, automação, hardening e troubleshooting avançado;
- Sustentar e aprimorar ambientes de redes, incluindo firewalls, VPNs, balanceadores, roteamento e conectividade híbrida;
- Implementar e manter arquiteturas de alta disponibilidade, recovery, backup e continuidade de negócios;
- Participar de projetos de migração, modernização e padronização de ambiente multicloud;
- Criar documentação técnica, procedimentos e diagramas de arquitetura;
- Atuar na gestão de incidentes críticos, liderando análises de causa raiz (RCA) e propondo ações de melhoria contínua;
- Colaborar com times internos de segurança, desenvolvimento e operações para garantir conformidade e melhores práticas.
Requirements
- Mínimo de 5 anos comprovados de experiência em infraestrutura de TI, em ambientes Cloud e On-Premises;
- Experiência sólida com multicloud utilizando AWS, OCI e/ou GCP;
- Domínio de virtualização (VMware, Hyper-V, Proxmox etc.);
- Proficiência em redes (TCP/IP, DNS, VLANs, firewalls, VPNs, roteamento);
- Forte experiência com Windows Server e Linux (administração, automação e troubleshooting);
- Experiência com ferramentas de monitoramento (Zabbix, Prometheus, Grafana, CloudWatch etc.);
- Conhecimento em automação / Infra as Code (Terraform, Ansible, etc.);
- Experiência com soluções de backup, storage, alta disponibilidade e ambientes críticos;
- Capacidade de atuar sob pressão em incidentes complexos;
- Ter um bom relacionamento com o cliente, compreendendo as suas necessidades e expectativas, e oferecer um atendimento de qualidade;
- Inglês Técnico avançado.
Job title
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Degree requirement
Tech skills
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