Claims Customer Service Advocate responsible for responding to customer inquiries and adjudicating claims. Also handles appeals and resolves complex inquiries based on organizational policies.
About the role
- Customer Care Agent providing support through multiple channels for a leading GameTech company in Greece. Handling inquiries, complaints, and enhancing customer experience via live interactions.
Responsibilities
- Assist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries.
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
Requirements
- High School Degree/from an accredited University
- Fluency in English and Greek. Knowledge of extra languages will be an asset
- Prior experience in a similar role or in a call center is appreciated
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
Benefits
- 💰Competitive Compensation: Attractive salary and bonus scheme
- 🧑⚕️Health insurance: Group health & medical insurance package
- 💻Top-Notch Equipment: All the tools you need for your role
- 🚀Career Growth: Focused career development, performance management, and training opportunities
- 🌍Inclusive Environment: A welcoming, international, and multicultural team
- 🎉Engaging Activities: Exciting events, sports, and team-building activities
- 🏋️♂️On-Site Gym: Free access to our in-house gym to keep you energized
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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