Senior Manager leading Security Operations Center at Bolster AI. Overseeing operations to prevent online fraud and manage customer data quality.
About the role
- Case Manager role involves delivering Ontario Works Program duties in Dunnville, Ontario. Responsibilities include client interviews, eligibility determination, and overseeing action plans for social services.
Responsibilities
- Interview potential program participants and collect, verify, and input information related to past history, living arrangements, and current financial status
- Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies
- Negotiate and monitor mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies.
- Present evidence in court in cases of fraud if subpoenaed
Requirements
- Four year (Honours) University Degree or Three year university degree plus an additional two year college diploma (in a related field)
- Over two (2) years related work experience e.g. social services or counselling (employment and/or educational)
- A valid Ontario driver’s license as travel is required
- Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS)
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.
Benefits
- Temporary Full Time (approximately 6 months from date of hire)
- Number of Vacancies: 1
- Employee Group: CUPE Local 4700
- Location: Dunnville, ON (combination of remote, in office, and off-site work required based on operational requirements of the role)
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